Citizen Engagement Summit

Dustin Brown is the Deputy Assistant Director for Management at the Office of Management and Budget in the Executive Office of the President.

Dustin is a member of the Senior Executive Service and is the career lead for the Federal government’s efforts to improve the effectiveness and efficiency of government through the President’s Management Agenda. He helps lead the OMB’s Office of Performance and Personnel Management which is responsible for leading several government-wide initiatives that require coordination across agencies; improving the Federal government’s mission performance outcomes; and developing Federal personnel policies.

Dustin helps lead a number of inter-agency efforts including improving the infrastructure permitting process, the security clearance process, shifting from low value to high value work, improving customer experience and improving program performance. In 2010, he worked with Congress to design and enact the Federal government’s performance framework through the Government Performance and Results Act Modernization Act.

Dustin has represented the United States on the OECD Public Governance Committee since 2010, and was elected to become Chair in 2018. He is a Fellow of the National Academy of Public Administration, a Visiting Senior Fellow at the Volcker Alliance, and a Visiting Fellow of Practice at Oxford’s Blavatnik School of Government.

Dustin joined OMB’s Housing Branch in August, 2001, worked in OMB’s International Affairs Division, and as the OMB Director’s Special Assistant for Policy. He has a Master’s in Public Administration from the Maxwell School of Citizenship and Public Affairs at Syracuse University and has a Bachelor’s degree from Manchester University in Indiana. Dustin also received a Fulbright Scholarship to study in Quito, Ecuador.

Drew Zachary is Managing Director of Census Open Innovation Labs at the US Census Bureau, where she has also led user experience research, development of new human centered design trainings, a data curation hub, and the first ever Census/Opportunity Project America COMPETES prize challenge. She is also serving as Deputy Chief Data Officer for Innovation at the US Department of Commerce. Previously, Drew was a Policy Advisor at the White House Domestic Policy Council and senior analyst at the Commerce Data Service. Throughout her career, Drew has worked with communities to use data, science and technology to support economic development, and leveraged the tools of human centered design to improve how federal agencies serve the public. Drew has designed federal program evaluations and policies to support cities, including the Promise Zones Initiative, and designed technologies to improve healthcare delivery, and urban public health interventions to ensure that all people have access to healthy communities. Drew holds an MPP from Johns Hopkins University and is a PhD candidate in social policy at Brandeis University. Drew's research on technology and program design has been published in Qualitative Health Research, The Diabetes Educator, and eGEMs. She has been recognized as one of the world’s 100 most influential young people in government for 2018 by Apolitical, one of 20 rising stars by FCW/GCN’s Government Innovation Awards 2018, and a Federal 100 winner by FCW in 2019.

Tim Friebel manages the Artificial Intelligence for CX Practice within Strategic Business Consulting at Genesys. He has over 20 years of experience in enterprise software sales, integration, program and product management and marketing. He has been in a position of thought leadership in the Customer Journey Management and Analytics space since its inception over the last decade. Tim is a technologist at heart and is passionate about helping clients build impactful strategy and solutions that address CX business objectives and drive continuous value.

Brian leads the Solution Engineering teams at Okta that work with Federal Civilian & DOD agencies, and Global 2000 companies to solve some of their most complex identity management problems. Helping organizations implement strong identity and access management (IAM) policies within a Zero Trust Framework. He has almost 20 years of experience in the IAM space, architecting and implementing for various government and commercial organizations. Prior to joining Okta, Brian was Sr. Director of Security Solution Engineering at CA Technologies and prior to that Regional Technical Manager for Security at VeriSign, Inc. As well, Brian served in the United States Marine Corps.

G. Nagesh Rao currently serves as Chief Information Officer for the Bureau of Industry and Security within the US Department of Commerce. Most recently he was Director of Business Technology Solutions (BiTS) at the US Small Business Administration’s (SBA) Office of the Chief Information Officer, and prior to Chief Technologist & Entrepreneur in Residence within SBA’s Office of Investment & Innovation.

Over the last 20 years, Nagesh has worked for numerous organizations in the public, private, and not for profit sectors. During his time in the public-sector, he co-developed programmatic endeavors such as i6 Green, Patents for Humanity, USAID’s-SBAR Program, and SBA’s Growth Accelerator Fund Competition. Furthermore he oversaw the creation and issuance of 5 major interagency policy committee reports, regarding the SBIR/STTR programs, for US Congress on behalf of SBA and White House-OSTP; as well he led the revamp and modernization of SBA’s digital platforms including SBIR.gov and SBA.gov. Additionally Nagesh oversaw technology direction, as part of SBA’s COVID-19 leadership response team, with respect to the agency’s Virtual Command Center, PPP and EIDL endeavors as part of the historic CARES Act efforts.

Nagesh’s musings (written and oratorical) have been featured and/or quoted via Wired, TechCrunch, WAMC-NPR, The Scientist, The National Academies, The Hill, FedTech Magazine, DC Inno, Technical.ly DC, NextGov, Daily Mirror (Sri Lankan version), Financial Times (Sri Lankan version), and The Courier-Journal.

Nagesh is a 2004 Mirzayan Fellow of The National Academies and a 2016 USA Eisenhower Fellow. Among many accolades that Nagesh has received over the years, prominent ones include the Mahatma Gandhi Pravasi Samman & Hind Rattan awards from the NRI Welfare Society, Fed 100, ACT-IAC Collaboration Award, BT 150, DC Inno 50 on Fire, 2019 Gears of Government, and the RPI Alumni Key Award.

Simchah Suveyke-Bogin is leading the Customer Experience Center of Excellence of the U.S. General Services Administration’s (GSA) Technology Transformation Services. GSA's Center of Excellence initiative was established in partnership with the White House's Office of American Innovation to help accelerate government agencies with their customer experience transformation strategy and efforts in partnership with industry experts. Ms. Suveyke-Bogin's role is to identify, pilot and help agencies across government, adopt user centered practices and innovative technology solutions, change management approaches to improve government services that impact the public and make it easier for the government employees to deliver great services. On a separate, but related customer experience initiative, Ms. Suveyke-Bogin is also responsible for managing GSA’s Customer Experience Community of Practice. In this capacity, she is responsible for managing a community of 800+ members from the public sector across federal, state, and local government to develop social capital amounsgt agencies, nurture new knowledge, stimulate innovation, and share knowledge. Prior to leading the Customer Experience Center of Excellence, Ms. Suveyke-Bogin served as the customer experience specialist and program manager for USAgov's contact center services. USAgov’s platform services more than two million members of the public per year, and is tasked with creating and organizing timely, critical cross-government information and services and making them accessible to the public anytime, anywhere, via their channel of choice. Before joining GSA, she worked in contact center optimization and supported the National Cancer Institute’s Office of Communications. In this role, she helped implement their contact center’s technical support infrastructure solutions, change management improvements, and quality assurance measures. Ms. Suveyke-Bogin received a BS from Northeastern University. Ms. Suveyke-Bogin sits on the ACT-IAC Customer Experience Community of Interest board and lives in Maryland with her husband and two young children.

Charles Worthington is a software developer and product designer who has been helping the government adopt modern digital service delivery best practices since 2013. He is currently serving as the Chief Technology Officer at the U.S. Department of Veterans Affairs, where he leads efforts to improve the experience Veterans have when interacting with VA online, to streamline benefits processing, to increase health data interoperability, and to help OIT adopt modern DevSecOps best practices.

Since joining VA in May 2017, he has guided VA’s Digital Modernization initiative. His efforts include the development of the agency’s Digital Strategy, supporting VA’s adoption of commercial cloud infrastructure, spearheading enhancements to the agency’s online appointment scheduling tools, and supporting the transformation of VA.gov into a modern customer-facing platform.

Prior to joining VA in May 2017, Charles helped create the U.S. Digital Service. Charles is the co-author of the Digital Services Playbook, led the recruiting effort for 150+ software engineers, designers and managers from top technology companies, and executed digital service engagements at USCIS, SBA, DOT, and Interior. Before his federal service, Charles built products for private sector clients and was a strategy consultant in the tech & telecom sectors. Charles holds a B.A. from Harvard University.

Chris is the Dell Partner Software Account Executive supporting the U.S. Department of Veterans Affairs and the U.S. Department of Energy. Chris utilizes his 15+ years of software license management experience to provide guidance to the Federal government, helping optimize spending on software.

Chris specializes in helping Federal Agencies maximize their licensing position with Microsoft and other premier software application providers such as Adobe, ServiceNow, RedHat, and McAfee.

Amira leads Customer Experience at the Office of Management and Budget (OMB) within the Executive Office of the President. In this role, she is coordinating the Customer Experience Cross-Agency Priority Goal as part of the President’s Management Agenda and driving implementation of the Federal government’s first-ever guidance on managing customer experience and improving Federal service delivery. Prior to OMB, she served as the Deputy Director of the Office of Evaluation Sciences, an interdisciplinary team that translates and rigorously tests evidence-based insights into concrete recommendations for how to improve government and led OES’ work in the Justice space. Before joining OES, Amira worked as a consultant serving financial services, international, national, and state-level public sector clients and specialized in government reform, customer experience, performance and impact measurement, and social enterprise engagements. Her interest in behavioral science began researching the behavioral tactics of terrorist organizations while in the Middle East.

Amira is a proud graduate of the Georgia Institute of Technology and loves living in Capitol Hill with her husband and two children.

Larry Gillick is the chief of web & digital strategy at the U.S. Department of Agriculture's Farm Production and Conservation Business Center. It's a new gig, leading teams of web and media specialists across three farmer-facing agencies: Farm Service Agency, Natural Resources Conservation Service, and Risk Management Agency.

You may know him better from a decade at the U.S. Department of the Interior, where he set standards for web and social media and established a common cloud-based website platform that now hosts DOI.gov, BIA.gov, BLM.gov, BOEM.gov, BSEE.gov, FCG.gov, AlaskaCenters.gov and DOIOIG.gov (Interior's Inspector General's office). He advises other agencies on web and social media issues and enjoys long-form problem solving. Why solve for today, when you can solve for forever?

On the side, he helps (in a very minor way) with the organizing of Drupal GovCon.

He has an MA from Syracuse University’s S.I. Newhouse School of Public Communication and is ABT on an MFA in Digital Cinema.

Brian is the VP and co-founder of the Public Sector practice at Medallia. Brian, brings 7+ years of CX experience to the government and education space. Brian specializes in helping government customers achieve their GX objectives and is especially adept at providing guidance on how the government can achieve and measure ROI by implementing CX and EX programs.

Prior to joining Medallia in 2013, Brian worked for a company that specialized in Federal and State and Local government and comes from a large family with both Civilian and Uniformed service on both sides.

Jacob Parcell is the Innovation Portfolio Director for the Technology Transformation Services at GSA. Our mission is to change the way federal agencies buy, build, and use technology. Our programs include Challenge.gov, Digital.gov, the US Web Design System and 25+ Communities of practice including collaborative government-wide efforts like Mobile, Robotic Processing Automation, Virtual Reality and Artificial Intelligence. Jacob received a Master’s Degree in Public Administration and Policy from Virginia Tech.

Donna is the Assistant Director, Chief Information Officer, directing all technology areas including Application Development, Cybersecurity, Data, Design, End User Systems and Strategy, Enterprise Architecture, Network Engineering and Systems Engineering at the Consumer Financial Protection Bureau. Donna serves as the principal advisor to the Director and Chief Operating Officer for all matters related to information technology for the Bureau. She is responsible for maximizing productive use of current and emerging information technologies and setting the Bureau standards in these areas.

Donna previously led the delivery of applications, platforms, services and data infrastructure at Department of Homeland Security as the Executive Director, Information Sharing and Services Office. In addition to deploying high-visibility capabilities, her office was focused on innovative solutions for identity management, national scale collaboration and trust platforms, and scalable data infrastructure solutions to customers within a dynamic environment.

Donna is highly focused on data and passionately committed to innovation utilizing modern approaches (cloud, agile, dev/ops) to drive positive change across Federal, State, local and international partners and is always ready to face new challenges!

A proud New Englander and former United States Marine, Donna is honored to serve at the CFPB and lead a team of innovative, dedicated, IT service professionals.

Anne Armstrong is Chief Content and Alliance Officer of Public Sector 360.